Long Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities. Long-term care facilities include nursing homes, assisted living facilities, and personal care homes. Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.
Baton Rouge Region - Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Lafourche, Livingston, Pointe Coupee, St Charles, St Helena, St James, St John, Tangipahoa, Terrebonne, Washington, West Baton Rouge, West Feliciana
New Orleans Region - Orleans, Jefferson, St Bernard, St Tammany, Plaquemine,
Ombudsman Program FAQ
Who are ombudsmen?
Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.
What do ombudsmen do?
Ombudsmen work to protect and promote the rights of residents of long-term care facilities. Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents. Ombudsmen listen, provide information, assist resident in solving problems and help families identify suitable long-term care facilities for loved ones.
What kinds of problems do ombudsmen respond to?
Ombudsmen respond to any problem, complaint or concern a resident may have. Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.
Who should contact an ombudsman?
Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.
For more information on the Regulatory Agency that enforces compliance in Health Care Facilities, please see Louisiana Department of Health, Health Standards.
For more Information regarding Adult Residential Care Facilities see Louisiana Assisted Living Association (LANA).
For information on Volunteering for the Ombudsman Program, please see our recruitment flyer.
Peggy Essick, Ombudsman Coordinator/Supervisor
Capital Area Agency on Aging, Inc.
P O Box 66038
Baton Rouge, LA 70896-6038
Phone: (225) 928-8775 or (800) 833-9883
Fax: (225) 922-2528
Tanya Hayes, Ombudsman Coordinator New Orleans Region
Phone: 504-909-0672, 504-568-2940 or 1-800-833-9883